Your first-level leaders are the “Difference-Makers”

The 6 Critical Practices For Leading a Team

 

The Challenge For First-Level Leaders

First-level leaders make a significant impact on every metric in your business: employee productivity and engagement, customer satisfaction and loyalty and innovation and financial performance. Your first-level leaders are the “Difference-Makers” in your business.

 

The role of the first-level leader has always been tough and today’s realities make the role even tougher. People skills typically account for 80 percent of success in this role. Yet many people are promoted because of their technical capabilities. 

 

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